ABOUT PRODUCT
How do I know the detailed information of the product?
You can learn more about our products through our product pictures and detailed descriptions, including product materials, colors, and customized fonts and pattern,etc.

How do I choose the correct size?
You can choose the size you need by viewing the size reference data we provide in the product description.

Can I customize my own picture or logo?
Yes, if you want to customize your own pictures or logos, you can send us an email, or click "CONTACT US" at the bottom of the website to choose more ways to contact us.
( cuebabys@outlook.com or call us at +85281979277 and one of our friendly customer service people will be happy to help you.)

What are the requirements for customized content for customized products?
Generally speaking, we can customize any information you need, but due to the difference in size of different products, there will be requirements for the length of the customized content. You can learn about the specific requirements in the product description.

SHIPPING AND DELIVERY
Where is your company location? Where are your packages shipped from?
Our company is located in Texas. And our production line and warehouse are located in Hong Kong. Thus our packages are shipped from Hong Kong!

Do you ship to my country?
Generally speaking, our orders can be shipped to most countries and regions. If you want specific information, please contact us via Facebook Messenger.
Email: cuebabys@outlook.com

What is the logistics of your shipment?
Our delivery logistics will vary according to different regions,generally including the following:
US-USPS,FedEx,DHL
DE-PFLogistics
AU-Australia Post
CA-UniUni
GB-Hermes
FR-La Poste

How long can I receive my order?
Our delivery time includes product processing time and shipping time
Since most of the products are customized products, the processing time is about 3-4 Business days（The processing time for 80% of the products is about 2-3days, and the processing time for 20% of the products may be longer, including T-shirts, print ornaments, etc.）

Shipping Times:

USA : 8-12 Business days.

Other: 10-15 Business days

 * Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

How much is the shipping cost?
the total shipping cost will depend on the following factors:
a.The shipment method you choose;
b.The destination country that the package ships to;
c.The number of items you order, as well as the total weight and volume (size) of the package.

We advice you visit our website and add the items to your cart and then you can view the shipping fee which automatically calculated and displayed.

Do you provide a COVID safety protocol in place?
Yes.We have implemented every health and safety recommended by the CDC,as well as additional safeguards.to guarantee a safe and productive environment in our distribution centers.From production to distribution, we conducted non-contact temperature measurement checks on all employees before starting work.

This health and safety precautions result in fewer people than usual processing orders at one time.we appreciate our customer's continue patience if they should experience a delay in their shipment.Our teams are working as quckily and safely as possible to get orders out.

ORDER&PAYMENT
What payment methods do you accept?
We accept the following payment methods:

How do I use your "discount code"?
You can entered your coupon code at checkout , click “apply” and the discount will automatically adjust your order total.

*Coupons cannot be combined. You can only use one coupon code per order.

How do I track my order?
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order in “Track my order page” by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.

Why was my payment declined?
If you have trouble paying via credit card, please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.

 If the above instructions fail, please contact your bank or contact us with as much detail along with the error messages so that we may assist you.